kisino Privacy Policy — Your Information Is Our Responsibility
How your personal information is collected, stored, and kept secure — kisino's full privacy policy is described in detail here.
Introduction
kisino ("we", "us", or "platform") is a trusted online casino and betting platform in Bangladesh. We place the highest importance on the privacy of our users. This privacy policy explains what kinds of information we collect when you register, log in, or use our services on kisino, how that information is used, and what steps we take to protect your data.
By creating an account on kisino or by using our platform, you are considered to have accepted the terms described in this privacy policy. We recommend that you read this policy carefully. If you have any questions about anything, please contact us directly.
Important: This privacy policy may change from time to time. If any significant changes are made, we will notify you via your registered email or through a notice on the platform.
What Information We Collect
We collect the following types of information in order to operate kisino's services properly and provide you with the best experience:
Personal Identification Information
When you open an account on kisino, we collect the following information:
- Full name (in Bengali or English)
- Date of birth (for age verification — services are available to users aged 21+ only)
- Email address
- Mobile number
- Bangladeshi National ID (NID) or passport number (for identity verification)
- Address (where applicable)
Financial Information
We collect your payment-related information to facilitate deposits and withdrawals. kisino supports transactions through bKash, Nagad, and Rocket only. We collect:
- bKash / Nagad / Rocket mobile number
- Transaction amount and time
- Transaction reference number
Security Note: We never store your payment PIN, password, or full bank account number. All financial information is protected by SSL encryption.
Device and Browsing Information
To improve your browsing experience and ensure security, we automatically collect the following information:
- IP address and approximate location
- Device type (mobile / desktop / tablet)
- Operating system and browser information
- Time of access to the platform, page view history
- Information from cookies and similar tracking technologies
How Collected Information Is Used
kisino uses your information only for lawful and necessary purposes. The reasons we may use your information include:
3.1 Account Management and Identity Verification
We use your personal information to create, maintain, and secure your kisino account. Identity document information may be required for age verification (21+).
3.2 Transaction Processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, and Rocket. The minimum deposit amount is ৳200 and the minimum withdrawal amount is ৳800.
3.3 Fraud Prevention and Security
We analyze device and browsing information to keep our platform secure and prevent unauthorized access. If suspicious activity is detected, we may take precautionary measures.
3.4 Customer Support
Our 24/7 live chat support team uses your account information to resolve any issues or questions you may have. This allows problems to be resolved quickly and effectively.
3.5 Bonus and Promotional Services
We use your account and transaction history to provide benefits such as welcome bonuses, cashback, and VIP program rewards.
3.6 Service Improvement
We analyze overall usage data to improve the quality of our platform and user experience. This information is not used to identify you personally.
Sharing Information with Third Parties
kisino never sells or rents your personal information. However, information may be shared in the following limited circumstances:
4.1 Payment Processors
Necessary financial information is shared with payment service providers such as bKash, Nagad, and Rocket to complete transactions. This process is fully encrypted.
4.2 Technology Service Providers
Limited information may be shared with technology partners who assist in operating our platform. These partners are also bound to comply with our privacy standards.
4.3 Legal Obligations
We may be required to provide necessary information upon receipt of a valid order or directive from legal authorities in Bangladesh. In such situations, we follow the guidance of the law.
4.4 Fraud and Crime Prevention
Information may be shared with regulatory bodies to prevent money laundering, fraud, or other illegal activities.
Commitment: Your personal information will not be transferred to any third party other than for the reasons stated above.
Cookies and Tracking Technologies
Cookies and similar tracking technologies are used on the kisino website and platform. Cookies are small data files stored in your browser.
The cookies we use:
- Essential Cookies: Essential for keeping login sessions active and operating the platform's core functions.
- Functionality Cookies: To remember your preferred language, theme, or settings.
- Analytics Cookies: Collect aggregate data for analyzing and improving platform usage.
- Security Cookies: To prevent fraud and unauthorized access.
You can disable or delete cookies through your browser settings. However, please note that disabling essential cookies may cause some platform features to not work properly.
Data Security Measures
kisino follows the highest industry standards to ensure the security of your personal and financial information. Our security measures include:
- SSL/TLS Encryption: All data transfers between your browser and our servers are handled through secure encryption.
- Password Hashing: Your password is never stored in plain text — it is kept in encrypted form only.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Security Monitoring: 24/7 automated monitoring to detect suspicious activity.
- Limited Access: Only authorized staff may access your information when necessary.
- Regular Security Audits: The security of our systems is regularly tested and updated.
Even so, no method on the internet is one hundred percent secure. We strive to provide the highest level of protection, but it is not possible to guarantee data security completely.
Data Retention Period
We retain your information only for as long as necessary. The retention period depends on the type and purpose of the information:
- All your information is retained while your account is active.
- Even after an account is closed, some information may need to be retained for a set period due to legal obligations.
- Transaction records are retained for as long as necessary as proof of financial transactions.
- Once legal requirements are fulfilled, information is securely deleted.
Your Rights
You have the following rights regarding your personal information:
Right to Access Information
You may request to view the information kisino holds about you at any time. Contact us via live chat or email.
Right to Correct Information
If any of your information is incorrect or incomplete, you may request a correction. Update your information through your account settings or via the support team.
Right to Delete Information
In certain circumstances you may request that your information be deleted. Please note that some information may need to be retained if there are legal obligations to do so.
Right to Object to Processing
You may object to the use of your information for certain purposes, particularly in the case of marketing communications.
Right to Data Portability
You may request a copy of the information stored about you.
To exercise any of the above rights, contact us via our 24/7 live chat or send an email to [email protected].
Minors and Age Restrictions
All kisino services are for users aged 21 or older only. We do not knowingly collect information from anyone under the age of 21 or allow them to open an account.
Age is verified at the time of account registration. If we become aware that a minor is using an account, that account will be closed immediately and all associated information will be deleted.
If you believe that a minor has opened an account using your information, or that your child is using our platform, please contact us immediately.
Changes to the Privacy Policy
kisino may update this privacy policy from time to time. We will notify you before changes take effect:
- A notice will be sent to your registered email address.
- A notification of changes will be shown when you access the platform.
- The "Last Updated" date at the top of this page will change.
If you continue using the platform after significant changes, it will be assumed that you have agreed to the new policy. If you do not agree to the changes, contact the support team to close your account.
Contact Us
If you have any questions, concerns, or requests about this privacy policy, please get in touch with us. Our privacy team is ready to assist you.
24/7 support in Bengali — log in to the platform and start a live chat.
Visit our FAQ page for more information or read detailed information about kisino on the About Us page. For information on responsible gambling, see the Responsible Gaming page.